About

”INTUG emphasized the need for: “real competition, lower prices, higher quality and more innovative services”

Who We Are

The Voice Of Business Users

INTUG (International Telecommunications Users Group) is a global, independent, not-for-profit organisation representing business users of telecommunications and digital technology since 1974.

From its early beginnings, INTUG has brought together national user associations, multinational organisations and public institutions. What connects them is a shared need: reliable, secure and accessible digital infrastructure that supports international business and societal progress.

Digital Progress

Creating better digital and communication services through user-focused policy, fair access and practical innovation.

Client Reviews

What Our Members Say About INTUG

Discover how INTUG helps organisations connect, share knowledge and bring the user voice into global digital policy discussions.

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Mr. John Doe Clients

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Mr. John Doe Clients

INTUG STORY

A Global Voice For Business Users

For more than five decades, INTUG has connected users, policymakers and industry leaders to support fair, reliable and open digital communication markets.

User Voice

Why INTUG was founded

INTUG was created to fill a critical gap in the global telecom landscape. In the 1970s, policymakers and international institutions lacked direct input from those actually using telecommunications services. While operators and governments were well represented, the voice of the user was largely absent.

INTUG changed that — by creating a unified, international platform where user needs could be articulated, shared and translated into policy influence.

Shared Mission

A mission that still holds today

At its core, INTUG exists to ensure that digital technologies serve the real needs of organisations and society.

This means enabling innovation and economic growth, while also ensuring that services remain accessible, transparent and competitive. It also means removing barriers that prevent organisations from adopting new technologies or operating seamlessly across borders.

In a rapidly evolving digital world, that mission is more relevant than ever.

Market Impact

A legacy of impact

Over the past five decades, INTUG has quietly but significantly contributed to shaping the telecommunications and digital landscape.
It has been a driving force behind the liberalisation of telecom markets in Europe and a consistent advocate for fairer pricing structures — including the long-standing effort to eliminate international roaming charges.

At the same time, INTUG has championed interoperability and open standards, recognising early on that seamless connectivity is essential for global business operations.

As expressed in early INTUG principles, users have always demanded:
competition, lower prices, higher quality and more innovative services
These ambitions continue to guide the organisation today.

Trusted Partners :

INTUG IMPACT

How INTUG Shapes Digital Policy And Society

Explore the key areas where INTUG connects business users, policy discussions and international networks to support fair, open and future-ready digital markets.

Policy Access

Global influence

INTUG operates at the intersection of business, technology and policy. Through its work with institutions such as the ITU, OECD and the European Commission, INTUG ensures that user perspectives are included in regulatory discussions.

This role is not about representation alone, but also about bridging different worlds — translating business needs into policy language and helping policymakers understand the impact of their decisions.

Core Principles

What we stand for

The work of INTUG is grounded in clear principles. Rather than being static, they have evolved alongside the digital landscape, while remaining consistent in their core intent. INTUG advocates for open and competitive markets, where users have genuine choice and transparency. It promotes interoperability and open standards as essential building blocks for innovation, and emphasises secure, reliable and future-proof digital infrastructure.

Digital Evolution

From telecom to digital society

While INTUG’s origins lie in telecommunications, its scope has expanded significantly.

Today, the organisation operates across the broader digital ecosystem — from connectivity and cloud services to cybersecurity, artificial intelligence and digital governance.

This evolution reflects a simple reality: digital technology is no longer a sector, but the foundation of modern society.

International Network

A global network

One of INTUG’s greatest strengths is its international network.

By connecting national user associations and organisations across continents, INTUG creates a platform for collaboration, knowledge exchange and collective influence. This combination of local expertise and global reach enables the organisation to address both regional challenges and international developments.

Future Focus

Looking ahead

As digital transformation accelerates, the need for a strong and independent user voice becomes increasingly important.

INTUG will continue to play that role — bringing stakeholders together, influencing policy and ensuring that technology delivers real value for organisations and society.

Join INTUG

INTUG is built on collaboration and shared purpose. Become part of a global community shaping the future of digital technology and communication